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Report Citation Checker Bugs

If you're experiencing a problem with Citation Checker, please fill out and submit the following bug report form. Please check out the FAQ first to see if your problem has already been discussed.

If what you want to report is really more of a suggestion or a request for enhancement, please use the suggestion form instead.

Bug Report Form

After you submit your bug report, you will receive an email detailing my response. If the problem is of general interest, the bug and resolution will be discussed on the FAQ page.  I am likely to need a WORD version of your manuscript in order to reproduce the problem.

You may also obtain technical support by e-mail to bugs@davidjweiss.com

Please be as specific as possible when describing the problem.

  1. What version of Citation Checker are you using?
  2. What version of WORD are you using?
    Other:

  3. Please enter a brief one-line description of the problem:

    (example: "The program omitted a citation in the alphabetized list")
  4. If the problem is reproducible, please list the steps required to cause it,
    leaving a blank line between steps:

    (example: "1. Click on Citations in Manuscript. 2. Click on Discrepancies")

    If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:

    (note: it is much harder to fix non-reproducible bugs)
  5. If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:
  6. Please provide the following information in case I need to contact you:
    Name:    
E-mail:

I may need to contact you for more information, for example if I have trouble reproducing the problem you describe.

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